Defective Product: Prescription Eyewear

Definition of a Defective Product:

  • Frame Defects: Flaws in the frame material, hinge mechanisms, or structural integrity that are not a result of wear and tear or misuse.
  • Lens Defects: Imperfections within the lens material itself (e.g., bubbles, inclusions, or coating flaws that impair vision) that were present upon receipt and not caused by scratching, dropping, or improper cleaning.
  • Prescription Accuracy (Manufacturing Error): Lenses that do not accurately match the ordered prescription, as verified by our optical team, and are not due to an incorrect prescription provided by the customer.

Examples of What is NOT Considered Defective:

This includes scratches on lenses or frames, bent or broken parts caused by dropping, improper handling, incorrect cleaning methods, or general deterioration from regular use. Such damage is considered normal wear and tear and is not covered under warranty.

Any damage that occurs due to improper storage conditions and is not related to a manufacturing defect will not be covered. This includes, but is not limited to, exposure to extreme temperatures (e.g., leaving eyewear inside a car), compression or bending caused by tight or compacted storage (e.g., storing in a tightly packed bag), or contact with corrosive substances.

Eyewear purchased through online auction platforms, liquidators, consignment shops, private resellers, or obtained as salesman samples is not eligible for coverage under our defective product policy. Only items purchased through authorized channels are covered.

Vision changes over time are natural and not considered a product defect. If your current prescription is no longer suitable due to changes in your eyesight, the eyewear is not eligible for return, exchange, or warranty claim.

Mild discomfort, headaches, or visual strain experienced during the initial adjustment period of new prescription eyewear are considered normal and temporary. This adjustment phase typically resolves within one to two weeks and is not covered under warranty.

Returns & Refunds: Prescription Eyewear

Original Condition

Items must be in their original, unused, and undamaged condition, including any accompanying cases, cleaning cloths, or accessories.

Original Packaging

If your eyewear comes with specific packaging (e.g., brand boxes, protective bags), we require these to be returned with the product.

Prescription Accuracy

While we strive for perfection, if you believe there's an error in your prescription lenses based on the order placed, please contact us immediately.

Fit & Comfort (Initial Adjustment Period)

We understand that new glasses may require a short adjustment period. If, after a reasonable adjustment period (e.g., 7-14 days), you are experiencing persistent discomfort or vision issues not related to a change in your prescription, please contact us. This does not cover damage due to improper handling or wear.

Missing or Incorrect Items

If your order is missing items or you received an incorrect item (e.g., wrong frame model, wrong lens type), please contact our customer service immediately.

Non-Returnable Items

Items clearly marked as "final sale," "clearance," "promotion", or custom-engraved products are typically not eligible for return or exchange unless defective.

Right to Reject

MB Optics Safety reserves the right to reject any refunds if the returned item does not meet the above conditions.

Return Window

Items must be returned within 30 days from the date the item is received, along with the original proof of purchase (receipt or order confirmation).

Processing Returns

MB Optics Safety will process compensation (e.g., refund or exchange) only when the return meets all of the above conditions.

Personal Details

You may be asked to provide personal details for returns or exchanges. These details will be used solely for the purpose of processing the return.

Return Shipping Fees

Return shipping fees will be borne by the customer for all/any reasons of return.